Dispute Resolution

The brief

The Dispute Resolution module trains solicitors preparing for the SQE. It runs as a blended course, part in-person and part online. The challenge was the material itself: dense, procedural, factual, and by its nature quite dry, with multiple external documents that learners have to move between as they work. Making that both memorable and testable, without hiding the difficulty of the underlying content, was the design problem.

My role

I led both the project management and the learning design, working with the subject experts to convert their material into a working online module and coordinating the wider build.

How I approached it

Because so much of the module depends on referring to external documents (forms, guidance, procedural checklists), I built custom iframe embeds so those documents sit inside the learning environment itself, with interactive instructions layered on top. That way learners are not fighting their way between tabs and losing the point being made about a specific clause or step.

The interactive testing was designed to work at the level of the real exam. Rather than surface-level recall questions, activities were built around applying procedural knowledge to worked scenarios, so learners were rehearsing the judgement the SQE tests, not just naming the parts.

Outcome

The module has been in use as part of the SQE preparation programme. Because the underlying content is highly proprietary, I cannot share the live module publicly, but I can walk through the design decisions and interaction patterns on request.

What I would do differently

With more time I would have developed branching scenarios around courtroom roleplay, using locally generated video for spoken dialogue so learners could rehearse the moment of advocacy itself, not just the rules that shape it. That is the direction I would take the module in next.